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Provident Metals Review

Today’s retirement investors are becoming more and more leery about keeping money tied up in the stock market. As Baby Boomers are heading towards retirement, they want more assurance that funds will be able to stand the test of time – especially as people are living so much longer these days.

Many investors have been turning to precious metals for their portfolios – especially as investing through a self-directed IRA can provide some substantial tax advantages. In doing so, however, it is important to ensure that the company you choose to work with can offer a good selection of metals products, as well as that they have a positive reputation in the metals industry.

One metals dealer that has an impeccable reputation is Dallas, Texas based Provident Metals. This company was formed for the primary purpose of providing an online destination for purchasing precious metals and currency in a secure environment.

Products Offered By Provident Metals

Provident Metals offers an extremely wide selection of products to choose from. These include a variety of different metals, such as gold, silver, copper, platinum, palladium, and rhodium. The company also offers diamonds and exotic earth metals such as titanium, magnesium, and zirconium.

Investors can shop by metal, or they can opt to shop by Sovereign Mint, Private Mint, or even by collection, such as the Provident Exclusive, which includes 35 different items, or the Zombucks, which includes 45 different figures that have been “zombified.”

In addition to metals, Provident Metals also offers supplies so that investors and collectors can keep their metals and other currency safe, as well as displayed, if they desire to do so. Items include:

  • Coin tubes, holders, and flips

  • Canvas / Tote bags

  • Fire resistant document bag for currency

  • Digital pocket scales

  • Gold testing solution

  • Safes

When ordering from Provident Metals, customers will be given a discount when paying with certain types of currency. These discounts are provided as follows:

Payment Type



Bank Wire

Over $2,000


Personal Check

$1 to $20,000


Cashier’s Check

$1 to $20,000


Money Order

$1 to $20,000



$1 to $20,000


Storage and Delivery

For investors who have orders of $99 or more, and who live in the United States (any of the 50 states), the shipping is free. If the order is under $99, then the buyer will pay only $5.95 for shipping.

Orders that are paid for via personal check will typically be held for at least five business days before being processed. All orders are usually shipped after the receipt of funds from the purchaser. All orders are shipped fully insured.

All packages that are shipped via the U.S. Postal Service will be done so via First Class, Priority, or Express Mail. Orders that are over $2,000 will be shipped via UPS when possible. All packages over $750 include signature confirmation, and will require a signature in order to be received. Investors are notified when their package ships.

Investors have the option of storing their metals with Elemetal Vault – one of the world’s leading secure vault providers. Metals that are stored here are also protected by insurance coverage.

How to Open a Precious Metals IRA Account

Opening a precious metals IRA account is fairly simple through Provident Metals. The company has partnered with New Direction IRA, Inc. as its preferred custodian. Investors can easily get started directly from the Provident Metals website. This is because the application packet can be downloaded and immediately completed.

If an investor has a question about a precious metals IRA or other related issue, Provident Metals has a form located on its website that contains a dropdown menu. Here, an individual can simply click on the topic that they have a question about and await a response from an IRA specialist. Or, they can alternatively call the toll-free number that is listed on the site in order to get the answer more quickly.

Once the IRA application has been completed, the IRA account can be funded. This can be done via annual deposits, and / or by transferring funds from an existing IRA or other eligible retirement account. At that point, eligible metals can be chosen to be placed in the account.

Investors can talk with Provident Metals advisors and, based on the investor’s goals, determine which metals may be the best ones to place in their accounts based on their financial situation, risk tolerance, and needs.

Provident Metals Customer Service

The customer service reps at Provident Metals are available to educate both new and veteran investors on the various metals that are available, as well as which metals may work best given their specific goals and situation.

Reps can be reached in a number of different ways, including email, phone, and an online form. Live reps are available to take calls during business hours, which are Monday through Friday, 8:00 a.m. to 6:00 p.m. Central time. The company also has an extensive FAQ page available on its website that may help to answer various questions that investors may have.

Company Ratings and Grades

Provident Metals has been an accredited member of the Better Business Bureau (BBB) since October 19, 2015. The company has been given the grade of A+ (on an overall grade scale of between A+ through F).

Throughout the past three years, Provident Metals has closed 25 complaints through the Better Business Bureau. Of these 25 total complaints, 12 have focused on delivery issues, 6 have had to do with problems with the company’s products and / or services, 4 were in relation to advertising and / or sales, and 3 had to do with billing and / or collection issues.

TrustPilot has given Provident Metals a rating of Excellent and a 9.7 out of a possible 10. They have also given the company a 5-star rating. This is based on 2,130 reviews given by customers about Provident Metals – all primarily positive.

The Bottom Line

Provident Metals offers an extremely wide selection of metals products. This can help its customers in creating a very well diversified metals portfolio. And, by having access to its customer service reps, investors can better ensure that they are placing the right metals into their accounts for their specific needs.

This company has also been given top ratings and reviews by various industry organizations – which can help in providing peace of mind for investors who are considering using Provident Metals as their IRA provider of choice.

See how Provident Metals compares to other Gold IRA Companies